Overall vibe: Clean and professional. Fair pricing: Clear costs with no hidden fees or surprise charges. Wait area and restroom: Clean. Nice seating, free Wi-Fi, and coffee/chocolate drinks available. Technician and Service Advisor Review: Rey Qui was my advisor, and he was very kind and professional. He gave me clear updates while my car was being serviced. They wrote down all my car problems correctly. They emailed or texted me on time with price estimated. They did not force me to buy extra fixes I did not need.

They chip the one wheel they had to remove. Let’s see how they take care of this.

Many thanks go to Jean, our service advisor. The Avalon is working much better: hugging the road, stable when turning, slowing down and speeding up. I feel safer and more confident while driving. The car feels safe, strong and balanced, Many thanks to Jean who we have been working with.

The Way. They’re welcome us and the faster. They can work in on the cars and explain the information.

Just for oil change they took 5 valuable hours, inspection report came after 3 hrs, so waiting such long, not interested to do any additional recommended services.

This is the second time I tried the service, and it has been a no to go. I will not go back. The wait to drop off and pick up is ridiculous,, you receive a text message that your vehicle is ready to pick up you go and pay for service and you have to wait for them to bring your car to you ,, and they forget your even there waiting !!! I will go back to Keating

Great place. Had my first service today..it went smoothly. Love how their system is set up. Were kept informed though our phones of the progress of the work

I had been waiting to oil change very long time, more than 3 hours and half

Ghetto service department! Millions of dollars spent on a physical remodel that resulted in new tile on the floor and multiple waiting areas, but horrible service and a less than enjoyable experience. An appointment for a simple service that was promised to be completed within 90 minutes of my appointment time…actually took 120 minutes before the car is even looked at. The inside of the facility is chaotic with overhead music, multiple tv stations with volume up and many customers using speaker phones to watch videos and have calls. The service advisors playing on their phones and not responding to texts sent through the method they requested, and a service manager that just apologizes, but does nothing to resolve the service issues. No focus on customer service or experience.

Tech Left element kit oil in my car unsure if my oil was changed properly

Both the sales rep, CJ Nwabuko, and the finance Mgr, Giorgis Andreakos, were exceptional. Great experience with this dealership.

My sales agent Bob Mejia was excellent, great attitude, great communication, awesome in professionalism. My experience with Bob, Julia and Michael were all with much excitement and was handled very well. Thank you!

Great service from Aymn and Miguel for great experience, i highly recommend this dealership for future purchase.

Everyone was so nice Diego Almaguer and Lyz Benitez are the best team I love my new Toyota Highlander

Oscar Casas was very professional, courteous and friendly. He got me in and took care of my oil change quickly. I would recommend Oscar to anyone. Thank you Oscar for a job well done.