Service was great, work was superior but I felt no personal connection with anyone. I never met my service advisor, only talked to him on the phone. Other personnel I spoke to were very friendly and accommodating.

Awesome service & great professionalism ! Their techs make you feel welcome & personal. They address all concerns you may have!

I had an excellent experience with Mr. Jose and Mr. Guillermo at Group 1 Toyota. They provided outstanding service, communicated clearly, and actually took the time to address my concerns. I had previously taken my car to Mike Calvert Toyota, and after six months, they were not able to resolve what Group 1 Toyota handled in just one day. Mr. Jose and Mr. Guillermo were professional, respectful, and efficient from start to finish. They made the entire process smooth and gave me confidence that my vehicle was finally in the right hands. No matter how far you are, it is absolutely worth the drive to Group 1 Toyota. I highly recommend them to anyone looking for honest, reliable, and excellent service.

The service tried to upsell me. Invented facts. I havent finished paying for the vehicle yet and it had an extensive inspection. You want to say that vehicle that i am still paying for that you guys vouched for would take about 550$ dollars in random maintenance? Look up what they calculated for me. The break fluid is still good. Tried charging me for extra two quarts of oil when it needs only 6 they tried to charge me for extra 2 . Why ? If it will continue like that , i paid for the quality , if you cannot guaranty the quality of a car and say that it will take about 500-600 every 6 months in maintenance you can give me my money back for the vehicle. Ridiculous. And the service was extremely rude . Took a while to schedule apptm over the phone with the rude person over the phone . And then as soon as i got in line another three rude people .

The customer service at the entrance was excellent. I am very pleased with the attention that I have received today at this location. Thank you

The Salesman at Group 1 Toyota were very transparent. Garni Apelin and Victor U. was very through with me. They didn't do the switch and bait with me like Grp. 1 Acura. I prematurely gave them a great survey. I had a delayed reaction. I didn't realize how gullible I was. Thank you Group 1 Toyota.

My technical adviser Ernest j;great guy and he has a knowledge of mechanical advise of Toyota

Very disappointed by the service department not having the vehicle ready on time and not calling to give any updates

Came in for oil change 8 am. Four hours to complete. Only got out that soon because I complained to service manager.

Nice service. I like so much. And I believe retourn soon possible. Very good. I like

I am a long term regular customer. Bring my Toyota to get it serviced at Sterling McCall Toyota for the past 20 years. The past two service appointments have taken up to 4 hours for just an oil change and maintenance service inspection. During my last service appointment they left off the tire valve stem caps on all my tires and one center wheel cap. I am definitely not coming back to this dealership. I drive an hour to bring my vehicle to get it serviced and it is not worth the drive. The service has most definitely deteriorated over the past year. I am not satisfied at all with the level of service provided.

Lupe that works in sales and Mauricio that works in fiance were tremendously helpful and very customer friendly. They were so polite and genuinely kind. They were not forceful in any way but rather attentively listened to our desires. We would recommend Group 1 Toyota!!! Thank you Lupe and Mauricio so very much for your extravagant service. We truly are satisfied with our purchase. Clinton Rodgers Clear Lake area in Houston, TX

Nice waiting area with free coffee, cappuccinos, & water. I had an appointment for 11:20 on Saturday morning. I arrived just before my appointment time but ended up sitting in my car for 35 minutes waiting for them to actually process my car. Not a five star interaction.

George, the service advisor was very personable. Explain everything to me… wait time and service was OK….. for all that I had done it was reasonable

Obi did a wonderful job. Appreciate the staff and the coordination to get the same done.